Unaavu

Rooted in South Indian Heritage,
crafted for today.

Plot No 12, Krishna Nagar, Panch batti Airforce, Defence Lab Road Ratanada, Jodhpur, Rajasthan. 342001

This Privacy Policy describes how House of Meghsaroj and its affiliates (collectively "Company", "we", "our", "us") collect, use, share, protect or otherwise process your information and personal data through our website https://unaavu.com (hereinafter referred to as the Platform).

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product or service under this Platform outside India and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information or availing any product or service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service or product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time. Some of the information that we may collect includes but is not limited to personal data or information provided to us during sign-up, registering or using our Platform such as name, date of birth, address, telephone or mobile number, email ID and/or any such information shared as proof of identity or address.

Some of the sensitive personal data may be collected with your consent, such as your bank account or credit or debit card or other payment instrument information or biometric information such as your facial features or physiological information (in order to enable use of certain features when opted for, available on the Platform), all of the above being in accordance with applicable law(s). You always have the option to not provide information, by choosing not to use a particular service or feature on the Platform.

We may track your behaviour, preferences, and other information that you choose to provide on our Platform. This information is compiled and analysed on an aggregated basis. We will also collect your information related to your transactions on the Platform and such third-party business partner platforms. When such a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies.

We shall not be responsible for the third party business partner's privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information. If you receive an email or a call from a person or association claiming to be seeking any personal data like debit or credit card PIN, net-banking or mobile banking password, we request you to never provide such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses.

We use your personal data to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; to resolve disputes; troubleshoot problems; inform you about online and offline offers, products, services, and updates; customise your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; conduct marketing research, analysis and surveys; and as otherwise described to you at the time of collection of information. You understand that your access to these products or services may be affected in the event permission is not provided to us.

We may share your personal data internally within our group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.

We may disclose personal data to third parties such as sellers, business partners, third party service providers including logistics partners, prepaid payment instrument issuers, third-party reward programs and other payment methods opted by you. These disclosures may be required for us to provide you access to our services and products, to comply with our legal obligations, to enforce our user agreement, to facilitate our marketing and advertising activities, and to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services.

We may disclose personal and sensitive personal data to government agencies or other authorised law enforcement agencies if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal data to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms of Use or Privacy Policy; respond to claims that content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

To protect your personal data from unauthorised access or disclosure, loss or misuse we adopt reasonable security practices and procedures. Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorised access and offer the use of a secure server.

However, the transmission of information is not completely secure for reasons beyond our control. By using the Platform, users accept the security implications of data transmission over the internet which cannot always be guaranteed as completely secure. Users are responsible for ensuring the protection of login and password records for their account.

You have an option to delete your account by visiting your profile and settings on our Platform. This action would result in you losing all information related to your account. You may also write to us at the contact information provided below to assist you with these requests.

We may refuse or delay deletion of the account in event of any pending grievance, claims, pending shipments or any other services. Once the account is deleted, you will lose access to the account. We retain your personal data for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data if we believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform. By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information in accordance with this Privacy Policy.

You consent to us (including our corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties) contacting you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy. You may withdraw consent by writing to the Grievance Officer with the subject line "Withdrawal of consent for processing personal data". Withdrawal will not be retrospective. We reserve the right to restrict or deny services for which such information is necessary.

Terms & Conditions

This document is an electronic record in terms of Information Technology Act, 2000 and rules thereunder as applicable. This electronic record is generated by a computer system and does not require any physical or digital signatures. It is published in accordance with Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 for access or usage of https://unaavu.com ("Website"), including the related mobile site and mobile application (the "Platform").

The Platform is owned by House of Meghsaroj, a company incorporated under the Companies Act, 1956 with its registered office at Plot No 12, Krishna Nagar, Panch batti Airforce, Defence Lab Road Ratanada, Jodhpur, Rajasthan. 342001 (hereinafter "Platform Owner", "we", "us", "our").

Your use of the Platform and services are governed by these Terms of Use including applicable policies incorporated by reference. By mere use of the Platform, you contract with the Platform Owner and these terms constitute your binding obligations. These Terms relate to your use of our website, goods or services (collectively, "Services"). Conflicting terms proposed by you are expressly rejected.

These Terms of Use can be modified at any time without assigning any reason. It is your responsibility to periodically review them. "You", "your" or "user" means any natural or legal person who has agreed to become a user or buyer on the Platform.

Accessing, browsing or otherwise using the Platform indicates your agreement to all terms and conditions under these Terms of Use. Please read carefully before proceeding.

You agree to provide true, accurate and complete information during and after registration, and you are responsible for all acts done through your registered account.
Neither we nor any third parties provide any warranty as to the accuracy, timeliness, performance, completeness or suitability of information offered on this website or through the Services.
Your use of our Services and the Platform is solely at your own risk and discretion. You must independently assess that the Services meet your requirements.
Platform contents are proprietary to us. Unauthorized use may lead to action under these Terms and/or applicable laws.
You agree to pay charges associated with availing the Services.
You agree not to use the Platform for any unlawful, illegal or forbidden purpose under these Terms or applicable Indian or local laws.
The website may contain links to third party websites governed by their own terms and privacy policies.
Upon initiating a transaction, you enter into a legally binding contract with the Platform Owner for the Services.

You shall indemnify and hold harmless Platform Owner, its affiliates, group companies and their respective officers, directors, agents, and employees from any claim, demand, or actions including reasonable attorneys' fees arising out of your breach of these Terms, Privacy Policy or other Policies, or violation of any law or third party rights.

In no event will the Platform Owner be liable for any indirect, consequential, incidental, special or punitive damages arising from use of or inability to use the Services, exceeding the amount paid by you for the Services giving rise to the cause of action or Rupees One Hundred (Rs. 100), whichever is less.

Return & Refund Policy

No refunds are allowed on food orders.

For reservations, you will get a refund of the cover charge already paid less 10% if you cancel your reservation more than 2 hours before the check-in time. If you cancel after that, or for no shows, there will be no refund.

If approved, you'll be automatically credited on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we've approved your return, please contact us at unaavukitchen@gmail.com.

Where Tradition Meets Taste

Our Story

What would you like to do?

Order for Delivery

Order Take Away

Bulk Order Snacks

Book a Table

Order At Table

Introduction

Collection

Usage

Sharing

Security Precautions

Data Deletion and Retention

Your Rights & Consent

Facebook Login

Changes to this Privacy Policy

Electronic Record

Agreement to Terms

Use of Services

Indemnity & Limitation of Liability

Governing Law & Jurisdiction

Processing Time

Returns

Refunds