1. Service Areas

• Fresh Meals: Available only in select areas within [Insert City/Region, e.g., Chennai/Los Angeles]

   

• FMCG Products: Shipped across India via reliable logistics partners

   

2. Dispatch Timelines

• Fresh Food: Delivered based on delivery slots chosen during checkout

   

• Packaged Goods: Dispatched within 1–3 business days

   

3. Estimated Delivery

• Metro cities: 2–4 business days

   

• Tier-2/3 cities: 4–7 business days
  (Delays may occur during holidays, bad weather, or disruptions)

   

4. Shipping Charges

• Free shipping for orders above ₹[Insert amount]

   

• Standard delivery charges apply for smaller orders (shown at checkout)

   

5. Order Tracking

Once dispatched, tracking details will be sent via email/SMS.

6. Delivery Issues

If your order is:

• Delayed: Contact support after estimated window

   

• Damaged/Incorrect: Report within 24 hours of delivery with photo/video evidence

   

7. Undelivered Packages

Unaavu is not responsible for failed deliveries due to:

• Incorrect/incomplete address

   

• Unavailability of recipient

   

• Refusal to accept delivery