Privacy Policy

Introduction

You may be able to browse certain sections of the Platform without registering with us. We do not offer any product or service under this Platform outside India, and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product or service offered on the Platform, you expressly agree to be bound by this Privacy Policy, the Terms of Service, and applicable product or service terms, and agree to be governed by the laws of India including data protection and privacy laws. If you do not agree, please do not use or access our Platform.

Information we collect

We collect personal data when you use our Platform, services, or otherwise interact with us. This may include name, date of birth, address, telephone or mobile number, email address, and information shared as proof of identity or address during sign-up or checkout.

Sensitive personal data may be collected with your consent where required by law, such as payment instrument details processed by our payment partners. You may choose not to provide information by not using a particular service or feature.

We may also collect information about how you use the Platform (such as pages viewed, orders placed, and device or browser type) and transaction details needed to fulfil orders, bookings, and support requests.

Facebook Login

If you sign in with Facebook, we receive the information you authorize Facebook to share with us, typically your public profile (such as name and profile picture) and email address. We use this only to create or authenticate your account and provide our services. We do not sell this data. See our Facebook Login Privacy Policy for collection, use, and deletion details specific to Facebook Login.

How we use information

We use personal data to provide the services you request. Where we use your personal data to market to you, we will provide a way to opt out.

We also use personal data to fulfil orders; enhance customer experience; resolve disputes; troubleshoot problems; inform you about offers, products, services, and updates; customise your experience; detect and protect against error, fraud, and other criminal activity; enforce our terms; and conduct research and surveys. Access to some products or services may be affected if required permission is not provided.

Sharing

We may share personal data internally within our group entities and affiliates to provide services and products. Those entities may market to you unless you opt out.

We may disclose personal data to service providers such as payment processors, logistics partners, and other vendors who help us operate the Platform. These disclosures are made so we can provide services, comply with law, enforce our user agreement, support marketing where permitted, and prevent, detect, mitigate, and investigate fraud or illegal activity.

We may disclose personal data to government or law enforcement agencies if required by law or in good faith that disclosure is reasonably necessary to respond to legal process, enforce our Terms or this Privacy Policy, or protect the rights, property, or safety of our users or the public.

Security

We adopt reasonable security practices and procedures to protect personal data from unauthorised access, disclosure, loss, or misuse. Transmission over the internet cannot always be guaranteed as completely secure. Users are responsible for protecting login credentials for their account.

Data deletion and retention

You may request deletion of your account and associated personal data by writing to unaavukitchen@gmail.com or, if you used Facebook Login, by removing the app in Facebook Settings & Privacy > Apps and Websites. We will process deletion requests within 30 days, except where we must retain data for pending orders, grievances, legal claims, or applicable law.

We retain personal data no longer than required for the purpose for which it was collected or as required by law. We may retain data if necessary to prevent fraud or future abuse, or in anonymised form for analytics and research.

Your rights and consent

You may access, rectify, and update your personal data through the Platform where those features are available, or by contacting us. By visiting our Platform or providing information, you consent to collection, use, storage, disclosure, and processing as described in this Privacy Policy.

You may withdraw consent by writing to the Grievance Officer with the subject line "Withdrawal of consent for processing personal data". Withdrawal is not retrospective. We may restrict or deny services for which the information is necessary.

Cookies

We use cookies and similar technologies as described in our Cookies Policy.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices. The latest version will always be available at https://unaavu.com/privacy. Please review it periodically.